Sunday, November 3, 2013

Hoover 40130050 Allergen Cartridge Filter



Not exactly a fit...
The part I received is not the same as the picture, but an off brand, so beware what people may be sending you. I ordered this product on Amazon after finding that all of the local stores like Target, Walmart, Shopko, etc no longer carried replacement filters for our vac. The filter seems to work okay, but it is not exactly the same quality or type of plastic as the previous genuine hoover filters I used in the past. It was difficult to get on the top mount, but went on with what seemed an excessive amount of force followed by a snapping sound that is usually associated with breaking plastic. Everything seemed solid and it works though, and I could find no cracks in the vacuum part.

Not an official Hoover part. I got a knock-off brand!
The product name says Hoover and the picture is an official Hoover product, but I received a third party replacement part. This is false advertising. I am returning it. Shame on Amazon for doing this. Change the picture to the product you are shipping.

Junk 3rd party filte...replace or I am returning it
Follow-up Edit :
I received the replacement which is indeed a genuine Hoover filter. I didn't have to pay any additional shipping either. The situation has been resolved to my satisfaction. I would also like to reflect on that GoVaccum has acted professionally and have been willing and done everything they could to remedy the situation.

The rating does stay at 3 stars though, as the review is as much about the overall shopping experience as it is about the product itself.

Edit 2/16/2009
Received an email from GoVaccuum on this issue. Per them, it's not their fault but Amazon's fault as the order was fulfilled by Amazon. Nevertheless, they have offerred to remedy the situation by sending a genuine Hoover filter. It was recently shipped so I haven't received it yet. Will post a follow-up once I receive the Genuine filter. So far, GoVaccuum has been willing and acting to remedy the situation. So I am changing my rating from 1 star to 3 star. I will review...

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